Technology

Core Processing Platform

At the core of the GPS transaction-processing platform is an industry-leading, flexible and robust payment-processing application. The platform has been built from the ground up specifically to cope with the unique requirements of prepaid programmes.

GPS recognises that prepaid programmes focussing on different sectors or demographic groups, or operated with multiple partners, will all have different needs. The flexibility to meet these needs is delivered via a hierarchy that provides for multi-level parameter-based configuration and control over all elements of the programme construct including: load sources; spend transaction types; value, velocity and volume limits; fees; transaction padding by MCC and for FX; and selective authorisation. This hierarchy and the multi-level control enable programmes for reporting and financial control to be organised efficiently. The platform delivers the flexibility needed for quickly and simply building or modifying programmes and products to meet business demands.

The processing platform has been further strengthened by active/active dual hosting. A secondary or disaster recovery platform runs in parallel with the primary GPS site. Every day, MasterCard and Visa authorisations are processed in real-time at both sites on a round-robin basis, providing optimum contingency. GPS’s Programme Managers are using one of the most robust processing platforms globally, which ensures their programmes are always online and functioning correctly.

By using an open architecture and the Cloud, the core application can support seamless integration with other GPS modules and third-party systems, giving clients real-time access to a range of channels and interfaces. This approach also facilitates the rapid deployment of technology and updates. The application is highly scalable whilst maintaining PCIDSS level-1 security standards.

Programme Management

Using its significant experience in prepaid programme management, GPS has developed a suite of programme management tools that can be used by clients and banks to develop and deploy complex prepaid programmes quickly without compromising operational and financial controls.

The programme management suite includes customer application, activation, load and reload tools for retail and e-commerce sales and distribution channels and supports integration with third party reload channels and programme bank accounts. Data collected through these activation, load, reload and banking services is imported into a web-based programme management reporting suite, where it is presented in a comprehensive range of reports and administrative functions covering all areas of programme operations, reconciliation and financial control, and income calculation.

The programme management suite and GPS core processing platform can be combined with the compliance and risk management tools and customer services tools to create an end-to-end outsourced programme management solution that provides greater levels of functionality and control than many programme managers’ own dedicated technology platforms. This market-leading integrated package of processing and programme management technologies gives GPS banking partners and clients significant competitive advantage, especially in new markets where speed to market and the ability to identify and react quickly to changes in customer demand is of paramount importance.

Selective Authorisation

GPS market-leading selective authorisation technology delivers ultimate levels of control over where and how prepaid cards can be spent. We use this technology to create limited networks of merchant acceptance in order to manage regulatory, business or product-lead requirements. The flexible configuration options delivered by our selective authorisation tools allow transactions to be identified and authorised or declined based on many variables and criteria including MCCs, geographical location, transaction currency, transaction value, merchant names, merchant account number and merchant terminal ID.

This technology has many applications and allows our clients to build and manage programmes that satisfy even the most specific and unique requirements. For example, selective authorisation is used to power co-branded gift card programmes that can only be spent with participating merchants, it is also used to restrict spending on teenage payment cards to appropriate merchants and to control spending within government and corporate payment programmes to approved merchants.

Compliance and Risk

GPS provide a suite of plug-in administration and reporting modules that deliver enhanced compliance and risk management across all Prepaid programme types. These modules may be added collectively to provide an end-to-end compliance and risk solution, or individually to satisfy a particular requirement depending upon client needs.

The modules include: cardholder data capture and application processing that delivers full KYC capabilities into instant-issue and e-commerce distribution channels; real-time on-application and daily batch checking of cardholder data against all major International Sanctions and PEP lists; a configurable parameter-driven AML and anti-Fraud reporting suite; and a near-time Transaction Monitoring solution to identify patterns of suspicious activity and provide instant card blocking and/or alerts for immediate manual investigation.

Third Party Systems Integration

Integration with third party systems is supported in real-time and via batch processing schedules using web services and SFTP connections.

The GPS platform receives and processes load, issue and activation data across multiple third party load and distribution channels in retail and other customer-facing environments. It receives and imports banking data from issuing banks and other clearing banks to provide financial reconciliations of fund movements and calculate programme solvency and funding requirements. It collects and imports Sanctions and PEP list data from major international sources on a daily basis to facilitate enhanced levels of compliance and risk management.

External Feeds

GPS provides external feeds of transactions and transaction-related data in many formats and structures. These feeds can be used by banks, clients and programme partners to integrate with external applications and drive external reporting functions.

On a daily basis GPS will typically provide its issuing banks and clients with transactions and balance files containing details of all transactions processed during the previous business day. These files are used for payment scheme reconciliation, load reconciliation, income reporting and general reporting purposes.

Integration with third party applications such as e-wallets, where one balance may be shared across different payment methods, is facilitated by a real time external authorisation service. This feed enables GPS to process payment scheme transactions maintaining value, velocity and volume limits and other authorisation criteria locally, while querying and adjusting the available balance of funds from a shared source like an e-wallet.

GPS continually keeps in step with initiatives launched by the payment schemes and already supports services such as level 3 merchant data, balance return and partial authorisation. These and other planned developments are expected to become of significant benefit to our clients and partners as they become more widely adopted by merchant acquirers.

Customer Service Channels

As a part of its suite of programme management plug-in modules GPS provides a number of white label technology services to support customer services and promote accessibility of balances and account information to cardholders. These include a flexible white label IVR solution which provides 24/7 automated customer service functions including balance enquiry, card activation, PIN issue and lost and stolen reporting, along with call transfer to manned customer service call centres and message recordings for FAQs and terms and conditions.An SMS gateway allows outgoing SMS messages to be triggered to cardholders in many scenarios such as transaction confirmation and balance after every spend, PIN issue, one time passwords and activation codes and suspicious activity alerts. Incoming messages are processed for balance enquiry requests and may be configured for many other purposes, for example to trigger a card load from a designated load source such as a registered debit card or bank account. Support for web-based customer services is provided through a micro-site that is hosted and served by GPS into an iframe on a client’s or partner’s website. This flexible tool provides balance and transaction statement, reload via e-commerce payment, customer account management, activation, PIN issue, card to card transfer and card blocking functions. The micro-site is skinned using dynamic style sheets which display the appropriate logos, colours and font selections so that it matches seamlessly with the host website. Hosting the online customer services function in this way means that no cardholder data is transmitted outside of the GPS secure environment which avoids PCIDSS complications and provides maximum security.